{"id":13307,"date":"2021-07-09T10:08:34","date_gmt":"2021-07-09T07:08:34","guid":{"rendered":"https:\/\/origopro.com\/?page_id=13307"},"modified":"2025-12-29T13:25:20","modified_gmt":"2025-12-29T11:25:20","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/origopro.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and exchange policy"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_2125092883\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-462354429\">\n\n\t<div id=\"col-925540562\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row row-large align-center\"  id=\"row-1282365326\">\n\n\t<div id=\"col-1056912211\" class=\"col medium-6 small-10 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-63437413\">\n\n\t<div id=\"col-797358149\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1082033017\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1082033017 {\n  padding-top: 39px;\n}\n<\/style>\n\t<\/div>\n\t\n<p>RETURN AND EXCHANGE POLICY<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-797358149 > .col-inner {\n  margin: 0px 0px -50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n<h1>To get a shipping card for the product return please contact us at: info@origopro.com . The return notification must be made within <b data-path-to-node=\"4\" data-index-in-node=\"130\">14 days<\/b> of receiving your order.<\/h1>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-826094513\" class=\"col medium-5 small-10 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1740046690\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1740046690 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left is-small\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3>1. CONTACT US<\/h3>\n<p>Please include your order number and the word \u201creturn\u201d in the subject line of your email.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-1009663599\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1009663599 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left is-small\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3>2. RETURN AND NEW ORDER<\/h3>\n<p>Please note that starting from January 1st, 2026, we do not offer direct product exchanges. If you wish to exchange a product for another one, please place a new order in our webstore and return the original product according to these instructions. You may include the reason for the return in the body of the email if you wish.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-794055286\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-794055286 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left is-small\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 class=\"uppercase\">3. RETURN LABEL<\/h3>\n<p>Return shipping is free of charge within Finland. For returns from all other countries, the customer is responsible for the return shipping costs.<\/p>\n<p>Once we have received and processed your return, we will refund the price of the product to your original payment method.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2125092883 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(240, 240, 240);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13307","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/origopro.com\/en\/wp-json\/wp\/v2\/pages\/13307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/origopro.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/origopro.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/origopro.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/origopro.com\/en\/wp-json\/wp\/v2\/comments?post=13307"}],"version-history":[{"count":2,"href":"https:\/\/origopro.com\/en\/wp-json\/wp\/v2\/pages\/13307\/revisions"}],"predecessor-version":[{"id":50468,"href":"https:\/\/origopro.com\/en\/wp-json\/wp\/v2\/pages\/13307\/revisions\/50468"}],"wp:attachment":[{"href":"https:\/\/origopro.com\/en\/wp-json\/wp\/v2\/media?parent=13307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}